RentalBot is designed to be simple. Most bookings can be created and shared in under a minute.
Below are answers to the most common questions from hosts and guests.
Go to Create booking link, enter your email, and click Create generic booking link. You can stop there or add dates, guest count, and price later, once you and your guest agree.
Yes. That is the recommended way to use RentalBot. Many hosts share a generic booking link first, then add dates and pricing once details are confirmed with the guest.
No. Guests pay only the amount you set. RentalBot charges a small fee to the host only when a booking is completed.
Payments are processed through Stripe and paid out to your bank account. Before a guest can pay, you sign in and complete Stripe payout setup once (identity and bank details) from Account, then Settings. Until that is done, the guest sees a message asking them to contact you.
Not to create or share a booking link; you only confirm your email. To collect a payment you need an account, because Stripe payout setup is done from your account settings. Sign in with the same email you used on the link and your links appear automatically.
Yes. You can add or change dates, guest count, and price anytime before the guest completes payment.
Lightly. Guests book on a checkout page with your name and property front and center, and their confirmation email comes from you via RentalBot. We never add guest fees, never market to your guests, and never hold their contact details back from you. Payment is handled by Stripe on your own Stripe account, so the card charge appears under the business name you gave Stripe, not as RentalBot.
You are, as the merchant. Payments run on your own Stripe account, so a disputed charge is raised against that account and Stripe manages the dispute process. RentalBot keeps the booking record, guest details, and confirmation you can submit as evidence.
Add the iCal link from Airbnb, Vrbo, or Booking.com to your property and RentalBot checks it. If the dates on a link overlap a stay that is already booked, you are warned when you create the link and the guest cannot pay until the overlap is cleared.
You can add a cleaning fee to the booking, and the guest sees it in the total. The guest pays the full amount in one payment when they book. Split payments and separate security deposits are not supported.
Your cancellation policy is yours to set and agree with your guest. When you cancel and refund a paid booking, the refund goes back through Stripe in full and RentalBot returns its fee.
Yes. RentalBot is not a marketplace and does not replace listing platforms. Most hosts use it for repeat or word-of-mouth guests.
Yes. All payments are processed securely through Stripe, a trusted payment provider. You'll receive instant confirmation after booking.
If the booking link is generic, your host will add dates and pricing once you both agree. You'll be able to review all details before paying.
Contact your host directly using the information shown on the booking page or in your confirmation email. RentalBot doesn't relay messages, so you'll always be talking to your host directly.
Check your spam or promotions folder. If you still don't see it, contact your host directly.
Two things must be in place before a guest can pay: the booking needs dates and a price (or a nightly rate on the property, so the guest can pick dates), and you need to have completed Stripe payout setup under Account, then Settings.
If a booking detail looks incorrect, update the booking link before payment is completed.
If you have a question that isn't answered here, reach out to us:
Email: support@rentalbot.com
We typically respond within one business day.
RentalBot is designed to stay out of the way. Simple when you need it, invisible when you don't.